Shopware B2B Development for Swiss Distributor: End-to-End eCommerce & Plugin Customization
Client Overview
Client: Peter Wilhelm, Owner of Tameq GmbH
Platform: Shopware Community Edition
Industry: Electronic Measurement Equipment (Oscilloscopes, B2B)
Region: Switzerland
Project Overview
Peter Wilhelm, owner of Tameq GmbH, is a Swiss-based B2B distributor specializing in oscilloscopes and industrial electronics. He approached Soft Solutions4U with a webshop that was not only underperforming but also riddled with operational inefficiencies.
Product prices were frequently outdated, customer quote requests were buried in disorganized email threads, and managing a catalog of over 4,000 products had become increasingly unmanageable.
One of his key requirements was to avoid any transactional fees that other eCommerce platforms typically charge. He also preferred to host the shop on his own server and wanted a platform that was both popular and trusted within the DACH region.
As an E-commerce Expert company, we carefully analysed his needs and constraints and proposed a complete rebuild using Shopware Community Edition, giving the client full ownership, regional compatibility with the DACH market, and powerful customization – without recurring SaaS costs or transaction fees.
Technology Stack
- Shopware Community Edition – Highly extensible, DACH-compatible, and free of transaction fees
- MySQL – Structured product and customer data management for over 4,000 SKUs
- JavaScript – Custom frontend interactions and plugin behaviour
- Custom Shopware Plugins – Built specifically for quoting, pricing updates, and checkout logic
Key Challenges & Solutions
1. Untrackable Customer Quotes - Request for Quote Plugin
Challenge:
Quote requests were handled via email, leading to confusion, lost messages, and no central tracking.
Solution:
We developed a custom Shopware plugin allowing customers to submit quote requests directly from product pages.
- Admins receive structured quote emails
- Quotes are linked to future orders for traceability
- Optional file attachment and notes field included
Benefit:
Improved quote handling, better sales follow-up, and centralized lead tracking – a hallmark of our Shopware plugin development capabilities.
2. Manual Price Updates - CSV Product Import
Challenge:
Peter Wilhelm had to manually update thousands of products, often resulting in outdated or incorrect pricing on the site.
Solution:
We created a custom CSV Import plugin for Shopware:
- Bulk upload of products with updated prices
- Validation layer and preview step before importing
- Post-import edit via Shopware’s bulk edit functionality
Benefit:
Accurate, time-saving product management – tailored to large B2B catalogs.
3. Discontinued Products Still Visible - Limited Availability Management
Challenge:
The client needed a way to flag certain products as unavailable without removing them from the catalog.
Solution:
We added a “Limited Availability” tag in Shopware, allowing these products to remain visible but clearly marked.
Benefit:
Clarity for internal users and external customers — while preserving SEO and catalog integrity.
4. Personalized Payment Terms - Invoice Due Date Field
Challenge:
Customers had unique invoice terms, but there was no way to reflect this dynamically.
Solution:
We added a custom field called “Invoice Due Days” in each customer profile:
- Shown in invoices
- Reflected in admin dashboard and orders
Benefit:
Better financial control, fewer payment errors, and automation of accounting logic.
5. Smart Checkout Control - Dynamic Payment Rules
Challenge:
The client wanted to encourage card payments for smaller orders and invoice payments for high-value orders.
Solution:
Using Shopware Rule Builder, we created:
- Card payments for orders ≤ 1000 CHF
- Invoice payments for orders > 1000 CHF
Benefit:
Better risk management and smoother checkout UX – a practical example of our Shopware agency’s ability to solve complex business logic.
6. B2B Pricing Tiers - Customer-Specific Discounts
Challenge:
The client wanted to assign different discount rates to different customer groups.
Solution:
We used Shopware’s Promotions Module to:
- Configure discounts per customer group
- Apply them automatically or via codes
Benefit:
Personalized pricing, loyalty promotion, and simplified sales operations.
7. Tax Compliance - VAT Configuration by Country
Challenge:
Swiss clients pay VAT; international customers do not. This needed to reflect automatically at checkout.
Solution:
Shopware tax settings were customized:
- Swiss customers → Standard VAT applied
- International customers → 0% VAT
Benefit:
Legal compliance, reduced manual oversight, and confidence during cross-border transactions.
Results
- Fully rebuilt webshop launched using Shopware Community Edition
- Price accuracy achieved for 4,000+ SKUs via CSV automation
- RFQ plugin improved B2B lead capture and conversion
- Checkout now reflects dynamic payment logic
- VAT compliance ensured across countries
- Internal catalog workflows and customer-specific rules fully automated
Why Soft Solutions4U?
At Soft Solutions4U, we help Swiss and German SMEs modernize and scale their eCommerce with tailored development services. Whether it’s a brand-new store or advanced backend automation, we deliver with precision.
As a Shopware B2B development company, we offer:
- Shopware plugin development (quotes, imports, logic automation)
- Shopware Community Edition setup & hosting optimization
- Custom pricing and tax workflows for B2B clients
- End-to-end support for DACH market eCommerce
- Multilingual teams for better Swiss-German collaboration
If you’re looking for a Shopware development agency in Frankfurt or anywhere in the DACH region, we’re your dependable offshore team with local understanding.
Ready for your online success?
I was extremely pleased with how Soft Solutions4U delivered a perfect automation solution for my daily manual tasks—such as updating product prices and consolidating customer quote requests-transforming our operations into a much more efficient and streamlined process.
